Rather than viewing this problem simply as a hurdle that could potentially lose us the client, we took proactive measures (and a financial investment) to show our new client that we were capable of not only solving the problem – but earning their trust by responding promptly and efficiently with a comprehensive step-by-step incident report that included our change management efforts.
This experience taught us many lessons about our company and helped us to avoid many unforeseen problems.
This is when problem solving becomes a discouraging task.
Breaking down silos allows a leader to more easily engage their employees to get their hands dirty and solve problems together.
It becomes less about corporate politicking and more about finding resolutions and making the organization stronger.
3. Open-minded People Breaking down silos and communication barriers requires people to be open-minded. In the end, problem solving is about people working together to make the organization and the people it serves better. When you know your workplace dot, you have a much greater sense of your sphere of influence.This is almost impossible to gauge when you operate in silos that potentially keep you from having any influence at all. As circumstances would have it, this was the first shipment to a new client that was “testing” our new products in 200 stores with an opportunity to expand our distribution to over 2500 stores nationally. Instead of panicking, we took a problem solving approach that involved multiple steps and resulted in a full-blown change management effort with our label supplier, manufacturer, trucking company and client. The ROI from how we handled this problem helped open our eyes to many elements that were previously being overlooked – and in the long run it helped enable us to grow the business.Whether you are a leader for a large corporation or a small business owner, here are the four most effective ways to solve problems.They see around, beneath and beyond the problem itself. The most effective leaders approach problems through a lens of opportunity.Leaders who lack this wisdom approach problems with linear vision – thus only seeing the problem that lies directly in front of them and blocking the possibilities that lie within the problem.As Karl Popper, one of the most influential 20 century philosophers of science, once eloquently stated, “All life is problem solving.” I’ve often contended that the best leaders are the best problem solvers.They have the patience to step back and see the problem at-hand through broadened observation; circular vision.