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However, for a more comprehensive process, you can use Simplex, Appreciative Inquiry or Soft Systems Methodology (SSM).These provide detailed steps that you can use to solve a problem effectively.When your problem is simple, the solution is usually obvious, and you don't need to follow the four steps we outlined earlier.
The Drill Down technique will help you split your problem into smaller parts, each of which can then be solved appropriately.
The four-step approach to solving problems that we mentioned at the beginning of this article will serve you well in many situations.
The articles in this section of Mind Tools therefore focus on helping you make a success of the first of these steps – defining the problem.
A very significant part of this involves making sense of the complex situation in which the problem occurs, so that you can pinpoint exactly what the problem is.
Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.
When your problem occurs within a business process, creating a Flow Chart that's causing your problem.
With one, you can solve problems quickly and effectively.
Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
Having good, strong problem solving skills can make a huge difference to your career.
Problems are at the center of what many people do at work every day.